Terms & Conditions
Thank you for shopping at Pet Paradise if you are not entirely satisfied with your purchase, we're here to help.
We will do our best to ensure all of our customers enjoy a happy shopping experience with us, however occasionally you need to return an item.
To return an item or items, an email must first be sent to firstname.lastname@example.org why the item/items wish to be returned.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused/new and in the same condition that you received it in its original packaging.
You are welcome to return the goods at our premises or via registered post or by using a reputable courier company.
Please state clearly on the return form or invoice the reason for the return and whatever you require a refund or an exchange. We may exchange the item for something to the same value.
The returned goods will be examined by our staff on arrival, if the goods were shipped/couriered to us we will notify you via email of our decision within a reasonable time period. The refund will be processed within thirty (30) days of receiving the goods.
If a refund is payable to you, we will transfer the money using the same method originally used by you to pay for the purchase.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return postage/courier costs are for your own cost and risk. You are welcome to return the goods to 64 Main Road, Brentwood Park AH, ,Kempton Park. While the goods are in your possession you must take good care of it. We may have the right to compensation against you if you did not take proper care of the goods.
Limitations of Liability
To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied, including without limitation to the implied warranties that the content published to the Website is fit for any purpose.
When you access the Website, it is entirely at your own risk. The Website is made available to you “as is”.
Although we take steps to verify information presented on or through the Website, we do not warrant the accuracy or reliability of any advice, opinion, statement, or other information contained in, displayed on, linked to or distributed through the Website that we and/or other users may publish to the Website. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions on or relating to the Website without notice to you.
Information, ideas and opinions expressed on or through the Website should not be regarded as professional advice or our official opinion and you are strongly advised to seek appropriate professional advice before acting on such information.
Whilst we take reasonable precautions in our operation of the Website, neither we or our agents or representatives will assume any responsibility and neither we or our agents or representatives (in whose favour this constitutes a stipulatio alteri or stipulation for another) shall be liable for any damages to or for viruses that may infect your computer equipment or software or other property on when you access the Website. Any content you access through the use of the Website is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from accessing to the Website.
We will use reasonable endeavours to make the Website available to you, and keep the Website available to you at all times. However, you agree that we shall not be liable in respect of any loss or damage caused by or arising from the unavailability of, any interruption in or your use of the Website access (either in part or as a whole) for any reason whatever.
You further agree that –
Under no circumstances whatsoever, including as a result of our negligent acts or omissions or those of our directors, officers, servants, agents or contractors or other persons for whom in law we may be liable, shall we or our directors, officers, servants, agents or contractors or other persons for whom in law we may be liable (in whose favour this constitutes a stipulatio alteri or stipulation for another), be liable for any direct, indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information, content or data and/or loss of contracts sustained by you, your directors, servants, dealers or customers, resulting from your use of or inability to access to the Website;
- you waive and may not bring any claims or legal action arising out of, or related to Website access or these Terms more than 6 (six) months after the cause of action relating to such claim or legal action arose.
You hereby indemnify us and our directors, officers, employees, servants, agents and/or contractors and/or other persons for whom in law we may be liable (in whose favour this constitutes a stipulatio alteri or stipulation for another) from any loss, damage, damages, liability, claim or demand due to or arising out of your access to the Website or your breach of these Terms.
If you have any questions on how to return your item to us, please feel free to contact us.
Cell Number: 073 308 4673